FAQ’s
Q. What type of signs do you make?
A. We manufacture dimensional signs. Our signs become dimensional by either sandblasting or routing / carving the substrates.
Q. What is a sandblasted sign?
A. A sandblasted sign is one that the background of the substrate is sandblasted away leaving you with raised text and graphics.
Q. What is a routed sign?
A. A routed sign is one that the text and graphics are routed / carved down into the substrate leaving you with a raised background and engraved text and graphics.
Q. What are your signs made from?
A. When you order a sign from us you have a choice of substrates, Redwood, Cedar, HDU, Extira. If you have more specific questions about our materials you can refer to the materials section of our products page.
Q. How much do your signs cost?
A. We have a square footage prices that apply to single and double sided signs. Call your Redwood signs representative for our current square foot pricing.
Q. Do you offer a discount to sign companies?
A. Yes, we offer a 45% discount to pre-approved sign companies. The discount is based on our current retail square foot pricing.
Q. Is there any different pricing based on what material and process I choose for my sign?
A. No, we believe in trying to keep our pricing as simple for our customers as possible.
Q. Can I order a sign if I live out of state?
A. Yes we ship our signs nationwide.
Q. How much does shipping cost?
A. The shipping cost is included in our square foot price. Call your Redwood signs representative for our current square foot pricing.
Q. How long will it take to produce my sign?
A. Our standard turnaround is 2 weeks from the time that we have received acceptable artwork, your signed quote and the required deposit. Although there are periods when our turnaround can stretch to 4 weeks. So if time is of the essence it would be best to ask your Redwood Signs sales representative what the current production schedule is before placing an order
Q. Are your signs painted?
A. Our signs are shipped out fully painted with colors of your specification.
Q. Can your signs go outside?
A. Our signs are manufactured for years of outdoor use.
Q. How long do your signs last outside.
A. This is a little more complicated question because there are a number of factors that can lead to a sign’s demise, but with periodic maintenance inspections our signs are built to last 10-20 years.
Q. Do you offer a warranty on your signs?
A. Yes we offer a 1 year warranty on our signs. Our experience has taught us that if a sign is going to fail because of issues with manufacturing, it usually happens within the first year.
Q. What makes you such experts on sandblasted and routed / carved signs?
A. We have been producing dimensional signs for over 40 years. This is all we manufacture and our efforts everyday are focused on being the best. We feel this type of focus has helped us achieve a level of quality and service that other companies who produce a broad range of products cannot duplicate.
Q. How do I maintain one of your signs?
A. One to two times a year you should use a soft brush and some soapy water to clean the sign. Then you should inspect the sign looking for any areas where the paint may have chipped off. This is the main reason a sign will fail over time when the protective paint surface has been compromised.